PRIVACY POLICY

Last Updated: May 1, 2026

This Privacy Policy describes how Vendios ("we," "us," or "our") collects, uses, and handles information in connection with our CRM application and website. We are committed to transparency and to protecting the privacy of those who interact with our Service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect information necessary to establish and manage your account, which may include company name, business email address, and billing contact information. We do not collect or store payment card data directly — payment processing is handled by a third-party payment processor subject to its own security and compliance standards.

1.2 Usage Data

We may collect limited technical and usage data about how you interact with the Service, such as feature usage patterns, error logs, and session metadata. This information is used to improve the Service and diagnose issues. It does not include the contents of your NetSuite records.

1.3 Communications

If you contact us via email or a contact form, we retain that correspondence to respond to your inquiry and for our records.

1.4 What We Do Not Collect

Because Vendios operates within your NetSuite environment and does not host your business data on our servers:

  • We do not store your NetSuite records, customer data, or transactional data.

  • We do not collect PII of your customers or end users.

  • We do not sell or broker personal data of any kind.

2. How We Use Information

We use the information we collect for the following purposes:

•       To manage and communicate about Beta program enrollment.

•       To operate, maintain, and improve the Service.

•       To respond to inquiries and provide support.

•       To comply with legal obligations.

•       To send product updates and announcements (you may opt out at any time).

3. Artificial Intelligence & Data Processing

3.1 AI-Powered Features

Vendios uses third-party AI services to power analysis and recommendation features. When you use these features, relevant data from your NetSuite session may be transmitted to AI providers for processing.

3.2 No Training on Your Data

Your data is never used to train, fine-tune, or otherwise improve AI or machine learning models — by us or by our AI providers. Data sent to AI services is used solely for real-time inference to generate the requested output, after which it is not retained by the AI provider for training purposes. We have contractual agreements with our AI providers to enforce this requirement.

3.3 AI Provider Standards

We select AI providers that maintain enterprise-grade security, SOC 2 compliance, and clear data processing terms consistent with this policy.

4. Information Sharing

We do not sell your information. We may share information in the following limited circumstances:

•       Service Providers: We may share information with trusted vendors who assist in operating the Service, including providers of artificial intelligence, data enrichment, SMS messaging, phone communications, and cloud infrastructure. All such providers are subject to confidentiality obligations.

•       Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

•       Business Transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred to the successor entity.

•       With Your Consent: We may share information for other purposes with your explicit consent.

5. SMS & Messaging Communications

If Vendios is used to facilitate SMS or other messaging communications, the following applies:

•       Message content is transmitted through third-party messaging carriers and providers and is subject to their terms and privacy practices.

•       Recipients may opt out of messages at any time by replying STOP. We honor all opt-out requests and will not send further messages to opted-out numbers.

•       Message and data rates may apply depending on the recipient's carrier plan.

•       We do not use SMS message content for marketing profiling or sell messaging data to third parties.

6. Data Retention

We retain Beta signup information and other collected data only as long as necessary to fulfill the purposes described in this Policy, or as required by law. If you wish to have your company's information removed from our records, you may contact us at the address below and we will honor your request within a reasonable timeframe.

7. Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect the information we hold. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect information from minors. If we become aware that we have inadvertently received information from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by providing notice through the Service or via email. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Policy.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your information, including the right to access, correct, or request deletion of data we hold about your company. To exercise these rights, please contact us using the information below.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Vendios

Email: privacy@vendios.com

Website: www.vendios.com